Customer Care

Panasonic Avionics’ in-flight entertainment and communications (IFEC) solutions are designed, engineered, installed, and serviced exclusively by Panasonic, and we stand behind the quality and reliability of our products. We are there when our customers need us, wherever they need us, around the clock, every day of the year, on the ground, and in the air. Our rapid response technical support maximizes passenger satisfaction, optimizes system reliability, and minimizes cost of operation.

Our customers can call or send an email to request information about their purchase orders, repair orders, shipments, or any other customer service related questions or issues they may have.

For 24/7 Customer Care, Aircraft on Ground (AOG) and Mission Control Center (MCC) inquiries:
Toll Free:  +1 (877) 627-2300
Phone:      +1 (425) 415-9800
Email:       customercarecenter@panasonic.aero

For Inflight Wifi support:
Phone:      +1 (888) 254-7299
Email:       customercare@panasonic.aero

For quick delivery of AOG requirements:
Fax:
+1 (425) 482-3512
Email: AOG@panasonic.aero
SQAR – Review our Supplier Quality Assurance Requirements (SQAR) via this PDF document.
Returns – For information on status updates, or other inquiries, email us at: returns@panasonic.aero.

Technical Assistance – Mission Control Center
Panasonic’s state-of-the-art Mission Control Center is staffed by experienced technicians 24 hours a day, 7 days a week, 365 days a year, providing our customers with proactive issue identification and rectification of their IFEC systems, and remote real-time monitoring and analysis through our Global Communications Suite of products.

Mission Control Center Email: mcc@panasonic.aero

locationsContact List

See a complete list of Panasonic Avionics locations around the world.

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customercareCustomer Care

Global support around the clock, every day, on the ground and in the air.

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customsCustoms Compliance

The latest information regarding import and/or export requirements.

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