Services

Panasonic Technical Services

Customized maintenance solutions that guarantee performance, cost, and complete peace of mind.

What We Do

Panasonic Technical Services (PTS) helps drive strategic outcomes for airlines by creating optimal flight experiences for passengers and creating efficient operations. Our primary objective is to offer customized maintenance solutions, giving you greater peace of mind by ensuring guaranteed performance and cost.

Our proactive maintenance approach keeps your fleet operating at top performance levels. By using performance tools on and off-wing, and scheduling cabin checks to detect any system anomalies, our team finds and corrects most defects that have gone unreported.

60+
Line maintenance stations
8
Repair stations located across 6 countries
3,000+
Aircrafts under contract
Our Global Presence
Our global maintenance support infrastructure consists of over 60 maintenance line stations and 8 repair stations, holding over 20 different NAA Approvals and over 2,000 certified professionals.
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*See our footprint, investment and customers locations.

"I was impressed by PTS’ collaborative approach and the flexibility demonstrated while defining the scope of the work for WestJet. Most notably, I wanted to commend them on their true partnership-mindset and attentiveness to potential risks when it came time to launch our new 787 Dreamliner into service."

Jason Munroe, MBA, PMP
Senior Category Manager, Strategic Procurement, WestJet
Line Maintenance
Supporting your aircraft wherever they fly

Expansive infrastructure allows our technical services team to support your aircraft with solutions and expertise, while striving to optimize maintenance time at out-stations. We anticipate maintenance actions through active fleet monitoring and offer on-condition defect rectification and proactive cabin checks.

Certifications across Panasonic’s Service Network

Repair Stations
Maintaining passenger satisfaction

Our global network of strategically-placed repair stations is instrumental in protecting your Inflight Entertainment Connectivity investment. Each repair station prides itself on ensuring the highest standards of safety, compliance, and quality.

Spares
Guaranteeing the right part at the right time

Our services include the sale of new, used, hard to find, and discontinued parts. This includes new LRU, component parts, and a variety of refurbished, fully-certified used parts.

To meet specialized needs, our 24/7 spares support also includes aircraft on the ground (AOG) with expedited global shipping. Additionally, we provide LRU loans, standard or advanced exchanges, and long-term support agreements.

Tech Services
Protecting your investment

We understand the importance of IFE availability to your passengers, and our services increase system availability through the following array of PTS Tech Services:

Custom Software & Media IFE System Verification Racks
For faster deployment, Panasonic Technical Services designs and manufactures Inflight Entertainment Test Racks. By having this capability in-house, issues with complex logistics are substantially reduced.

Ad Hoc Services - Technical Support
Our technical support teams are stationed globally, can be dispatched on short notice, and will work with local maintenance teams to support retrofits, training, aircraft surveys, and troubleshooting.

Specialized Inflight Entertainment Maintenance Tools
Our toolkits contain commercially available tools, accessories, and any custom harnesses required, along with Operator’s Manuals and customized classroom training.

Technical Training
Providing top-notch training for your staff

The technical training team is a global OEM training organization geared toward all audiences, from crew and flight attendants to line maintenance technicians. Our courses are customized to ensure we meet your unique requirements and configurations.

Training Tool
Comprehensive Training Materials

e-Learning courses, product/system guides, info sheets, and trainings are available for all Panasonic products and systems.

  • Line maintenance service events per year
  • Parts availability at the line
Our Solutions
Material Solution
Supply Parts When & Where They Are Required

This fixed price service allows your airline to save substantially by reducing operating costs. It also guarantees coverage and access to spares.

PTS’s inventory management system allows for timely adjustments to your on-hand supply of parts, reduces the intense burden of managing spares, and will result in significant cost savings.

Total Care Package
Protecting Your Investment

The PTS total care package delivers a complete turnkey solution, bringing the full weight of our capabilities and experience by offering flexible, sustainable, and high-value service to our customers.

Optimized Performance: Accurately Forecast Maintenance Costs
Guaranteed Price: Fixed Rate Fee


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