Sean Gavin serves as the Senior Vice President, Customer Support Services at Panasonic Avionics Corporation.
Panasonic Technical Services (PTS) provides aftermarket support to Airlines and MROs across the world. PTS provides services including Line Maintenance, Repair, Spares, Training, Remote Analysis, Operational Control and Technical Support for Panasonic and other products. With over 70 permanently staffed locations and many temporary onsite support activities, this is an expansive and growing business.
The majority of PTS activities are firmly centered in the post equipment delivery, operational space. Maintaining a deep understanding of the needs and priorities of our customers, the Operators of Panasonic products is key to developing and delivering valuable service programs in a constantly evolving operational environment. We must be a leader in the service space, offering new methods and opportunities to our customers and positioning ourselves to be flexible and decisive in support of needs they bring to us. The global reach, experience and technological depth and breadth of Panasonic positions PTS well to innovate in a safe, compliant, productive and effective manner.
After starting my career as an apprentice avionics engineer in the United Kingdom, I then worked as a Licensed Aircraft Engineer and Fleet Technical Engineer for a major airline. I joined Panasonic Avionics in 2007 after holding senior positions in Avionics OEMs such as Product Line Management, Product Support and Quality Assurance in both Commercial Aerospace and Defense. By far the best education I’ve received has been working alongside the many expert and inspiring colleagues and customers I’ve been fortunate to interact with over the years. Various vocational qualifications, a bachelor’s degree engineering & engineering systems and further education in Management have also given me insight into a broad range of methods and practices.