Panasonic Technical Services (PTS) helps drive strategic outcomes for airlines by creating optimal flight experiences for passengers and creating efficient operations. Our primary objective is to offer customized maintenance solutions, giving you greater peace of mind by ensuring guaranteed performance and cost.
Our proactive maintenance approach keeps your fleet operating at top performance levels. By using performance tools on and off-wing, and scheduling cabin checks to detect any system anomalies, our team finds and corrects most defects that have gone unreported.
Line maintenance stations
Repair stations located across 6 countries
Aircrafts under contract
Our global maintenance support infrastructure consists of over 60 maintenance line stations and 8 repair stations, holding over 20 different NAA Approvals and over 2,000 certified professionals.
Expansive infrastructure allows our technical services team to support your aircraft with solutions and expertise, while striving to optimize maintenance time at out-stations. We anticipate maintenance actions through active fleet monitoring and offer on-condition defect rectification and proactive cabin checks.
Certifications across Panasonic’s Service Network
Our global network of strategically-placed repair stations is instrumental in protecting your Inflight Entertainment Connectivity investment. Each repair station prides itself on ensuring the highest standards of safety, compliance, and quality.
Our services include the sale of new, used, hard to find, and discontinued parts. This includes new LRU, component parts, and a variety of refurbished, fully-certified used parts.
To meet specialized needs, our 24/7 spares support also includes aircraft on the ground (AOG) with expedited global shipping. Additionally, we provide LRU loans, standard or advanced exchanges, and long-term support agreements.
We understand the importance of IFE availability to your passengers, and our services increase system availability through the following array of PTS Tech Services:
Custom Software & Media IFE System Verification Racks
For faster deployment, Panasonic Technical Services designs and manufactures Inflight Entertainment Test Racks. By having this capability in-house, issues with complex logistics are substantially reduced.
Ad Hoc Services - Technical Support
Our technical support teams are stationed globally, can be dispatched on short notice, and will work with local maintenance teams to support retrofits, training, aircraft surveys, and troubleshooting.
Specialized Inflight Entertainment Maintenance Tools
Our toolkits contain commercially available tools, accessories, and any custom harnesses required, along with Operator’s Manuals and customized classroom training.
The technical training team is a global OEM training organization geared toward all audiences, from crew and flight attendants to line maintenance technicians. Our courses are customized to ensure we meet your unique requirements and configurations.
e-Learning courses, product/system guides, info sheets, and trainings are available for all Panasonic products and systems.