Services

At Panasonic Avionics, we have a vested interest in our customers’ success. We deliver services that extend well beyond the initial acquisition, throughout the entire inflight entertainment and communications (IFEC) lifecycle. Our unparalleled customer care is backed by key global Panasonic services such as technical services, onboard maintenance, repair, seamless content management services and media updates, Supplier Quality Assurance Requirements (SQAR), live monitoring and troubleshooting from Panasonic’s Mission Control Center, and comprehensive training programs.

Panasonic Technical Services

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Panasonic Technical Services delivers the highest system reliability and assurance in system performance for connectivity and inflight entertainment. As one of the world’s largest MRO organizations, its global team helps airlines manage the total cost of ownership, spares and repairs, logistics, media loading, and proactive maintenance. With its unique OEM experience, Panasonic Technical Services offers a cost-effective total care solution that guarantees system availability and ensures that passengers are having an amazing inflight experience using a Panasonic IFEC solution.

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IFEC Management Services

IFEC Management Services

At Panasonic, the seamless operation of content is a key component to the IFEC experience. The company’s industry-leading management tools and services make it possible for IFEC solutions to deliver an amazing entertainment experience to passengers, and a robust business platform to airlines.

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Technical Training

Panasonic designs, develops, and maintains configuration-specific line maintenance, and cabin crew training curriculum for each airline customer. Our training programs empower airline cabin crews and repair technicians with the knowledge and skills to operate, troubleshoot, and maintain their IFEC solutions with confidence, keeping passengers engaged and entertained, while minimizing delays, and avoiding unnecessary costs.

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